Shipping & Delivery
Everything you need to know about getting your sofa home — where we deliver, what it costs, and what happens on the day.
Where we deliver
We deliver every sofa ourselves, so we only cover areas we can reach. Delivery is charged separately at checkout.
Inner Sydney
Parramatta, Blacktown, Ryde, Epping, Castle Hill, Kellyville, Cherrybrook, Homebush, Auburn, Merrylands and Fairfield.
$69
Greater Sydney
Sydney CBD, inner west, north shore to Hornsby, Dural, Liverpool, Bankstown, St George, Sutherland Shire, Penrith and the north-west.
$89
Pickup
Collect from North Parramatta. Choose pickup at checkout and we'll email you when it's ready.
Free
Enter your postcode at checkout to see your exact delivery fee.
Outside these areas?
We don't deliver beyond Sydney yet. Tell us where you are and we'll let you know when we reach you — the more requests we get from an area, the sooner we get there.
What to expect
How long will my sofa take to arrive?
Most orders are delivered within 2 to 4 business days of purchase, across both delivery zones.
Pre-order sofas work differently. Those 2 to 4 business days start when your sofa clears customs, not when you order it — the product page shows the estimated date.
If anything is going to take longer than that, we'll email you to let you know.
What happens on delivery day?
We deliver in our own vehicle — your sofa is not handed to a freight company. Someone aged 18 or over needs to be home to receive it.
We deliver to your ground-floor entrance — your front door for a house, or the building's ground-floor entrance for an apartment. From there it's yours to move, so it's worth having someone on hand to help. We can't leave a sofa unattended or in a shared lobby.
Stairs are $40 extra. If your sofa is going above the ground floor, or there's a walk-up with no lift, tick the upstairs delivery option in your cart before you check out. Adding it there means we know before delivery day and can plan for it — a sofa up a stairwell is a two-person job and we'd rather know in advance than turn up short-handed.
Will it fit through my door?
Our compressed sofas are specifically engineered to navigate tight doorways, narrow stairwells, and apartment lifts with ease. We deliver to the ground floor as standard — upstairs delivery is available for $40, added in your cart. Getting the sofa into your space beyond that point is your responsibility.
We strongly recommend measuring your doorways, hallways, stairwells, and lifts prior to ordering. Boxed dimensions are listed on every product page for easy reference. If your space looks exceptionally tight, please contact us before placing your order so we can advise.
What if it doesn't fit?
If your sofa arrives and won't fit, neither the sofa nor the delivery fee is refunded — we've delivered what you ordered, to the point we agreed to deliver it. That is why we ask you to measure before ordering.
This is about fit, not faults. If a sofa is faulty or not as described, different rules apply — see below.
Can I pick it up instead?
Yes, and it's free. Choose pickup at checkout instead of delivery. Collection is from North Parramatta, and the full address is shown at checkout and again in your confirmation email. We'll email you as soon as your order is ready to collect — usually within 2 to 4 business days, or once your sofa clears customs if it's a pre-order.
Because our sofas are compressed and boxed, they fit into much smaller vehicles than standard furniture! Just check the boxed dimensions on the product page before you arrive to ensure your car has enough space.
What if it arrives damaged or faulty?
Check your sofa when it arrives, before we drive off if you can. If anything is wrong, contact us within 48 hours with photos and we'll sort it out.
Nothing on this page limits your rights under the Australian Consumer Law. If a sofa is faulty, not as described, or not of acceptable quality, you are entitled to a repair, replacement or refund — and that applies well beyond 48 hours. The 48-hour window is so we can tell delivery damage apart from wear that happens later, not a cut-off on your rights.
Do you assemble it or take the packaging away?
Your sofa is delivered in its box, and the packaging stays with you. We don't unbox, assemble, or take the cardboard away.
Our sofas are designed to be unpacked and set up without tools, but it's worth having a second person on hand.
Still not sure? Get in touch before you order — it is much easier to answer a question now than to move a sofa twice.