Terms of Service

1. Who we are

Easovi (ABN 58 693 282 768) operates this store. You can contact us at hello@easovi.com.au.

2. These terms

By placing an order you agree to these terms. We may update them from time to time. The version on this page when you place your order is the version that applies to it.

3. Orders

Your order is an offer to buy. We accept it when we send you an order confirmation email. If we cannot fulfil your order — because of stock, your delivery area, or a pricing error — we will tell you and refund you in full.

4. Prices and payment

All prices are in Australian dollars. Easovi is not registered for GST, so no GST is charged and our invoices are not tax invoices. Payment is taken in full when you order. Delivery is charged separately at checkout and is not included in the sofa price.

5. Pre-orders

Some sofas are sold before our stock arrives. Delivery dates given for pre-orders are estimates rather than guarantees, because sea freight timings move. You can cancel a pre-order at any time before delivery and we will refund you in full.

6. Delivery

We deliver within Sydney metropolitan areas only, in our own vehicle. Delivery fees depend on your postcode and are shown at checkout.

We deliver to the ground-floor entrance of your home or building and leave your sofa there. We do not carry it inside. If your sofa needs to go upstairs, add Upstairs delivery at checkout and we will carry it up for you.

Please make sure someone is there to receive your delivery, and that the box will fit through your entrance — boxed dimensions are on every product page. We cannot remove old furniture, and we do not assemble your sofa beyond delivering it boxed.

7. Collection

You can choose Local pickup at checkout instead of delivery. We will email you when your order is ready to collect — usually within 2 to 4 business days, or once your sofa clears customs if it is a pre-order. Please check the boxed dimensions on the product page — you will need a vehicle with space.

8. Cancellations and returns

You can cancel at any time before delivery for a full refund. After delivery, our Returns & Warranty policy applies.

9. Warranty

Our sofas come with a 12-month warranty from the date of delivery. The full terms are in our Returns & Warranty policy.

10. Your rights under the Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

11. Product images and colour

We photograph our sofas carefully, but colours look different on different screens and under different lighting. Our images are a guide rather than an exact match. If the exact colour matters to you, order a fabric swatch before you buy.

12. Our liability

Subject to section 10, and to the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of this store or our products. Nothing in these terms limits our liability where the law does not allow it to be limited.

13. Privacy

We handle your personal information in line with our Privacy policy.

14. Governing law

These terms are governed by the laws of New South Wales, Australia.