Returns & Warranty

Questions about a return or a warranty claim? Email us at hello@easovi.com.au.

Before your sofa arrives

Changed your mind before your sofa is delivered? Email us and we will cancel your order and refund you in full. As long as your sofa has not been delivered, you can cancel — just let us know before it goes out.

Changed your mind, box unopened

If the box has not been opened, you can return your sofa within 14 days of delivery. Email us first, then return it to us in North Parramatta at your own cost and risk, in its original packaging. We will refund the price of the sofa. The delivery fee is not refunded.

Changed your mind, box opened

Once the box is opened and the sofa expanded, we cannot accept a change-of-mind return. A compressed sofa cannot be repacked once it has expanded. It will not fit its box again and cannot be sold as new.

Please check the boxed and assembled dimensions on the product page before you order, and email us if you are unsure whether it will fit your space.

Damaged in transit

If your sofa arrives damaged, tell us within 48 hours at hello@easovi.com.au so we can sort it out quickly. Please send:

• photos of the damage
• photos of the packaging
• your order number

We will arrange a replacement part, a replacement sofa, or a refund, depending on what has gone wrong.

Warranty

Your sofa comes with a 12-month warranty from the date of delivery, covering manufacturing faults and defects in materials or workmanship.

Mandatory wording

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What the warranty covers

• Broken inner frames or support structures
• Major flaws in the stitching or fabric seams
• Deep foam collapse that is worse than normal use
• Faulty zippers, or parts missing when you unbox it

What the warranty does not cover

• Normal flattening and softening of foam and cushions over time
• Tears, cuts, stains or burns caused by pets or daily use
• Damage caused by sharp tools used incorrectly while opening the compressed box
• Damage caused by not following the care instructions on the product page
• Fading from sunlight or normal exposure to light
• Using the sofa outdoors, or for business use

Before you report a foam problem

The foam needs a full 72 hours to expand and firm up. It may look ready after 48 hours, but give it three days before judging its shape.

How to claim

Email hello@easovi.com.au with your order number, a description of the problem, and clear photos. This is also the address to use if your sofa turns out not to be as described.

Depending on the fault we will repair it, replace the part, replace the sofa, or refund you. We cover the cost of assessing and repairing a sofa under this warranty, including collecting it if that is needed.

Please keep your order confirmation email — we may ask for your order number. This warranty covers the original purchaser and does not transfer if the sofa is sold on.

Who gives this warranty

Easovi
90A Macarthur Street, North Parramatta NSW 2151
0481 086 846
hello@easovi.com.au

Warranty claims can be sent to the address or email above.